OUR PROCEDURES

When you want to place an order in our webshop, please complete the following steps:

  • Select the product of choice and click on the product link to receive a full item description.
  • Select a quantity for each desired product and put in the shopping basket.
  • Choose for the option ‘Continue Shopping’if you want to select additional products, or choose for the option ‘Go to Checkout’ to finish the order.
  • When you already have an existing account with us, please fill out your username and password. If you are a new customer please provide us with all relevant details.
  • Next you will have the option to choose for a postal delivery, or schedule for a pick-up transaction at our office in Rotterdam. Shipping costs will be added automatically to the total invoice amount. Pick-ups are free of charge.
  • The last step is choose your preferred payment method. We accept bank wires, cash payments and pin transactions.
  • Once you have completed the ordering process you will receive an automatic generated confirmation by email. Tov Hazel will process your order and deliver it within the agreed upon time-frame. Before the order is shipped you will receive a track & trace number.