Pickup and Delivery Back to Helpcentre Frequently Asked Questions Opening an accountAll information about becoming a Tov Hazel customer Buying and selling precious metalsHere you can find information about buying and selling precious metals Pickup and deliveryRead here how we deliver products to our customers Recycling of precious metalsAll information about recycling of precious metals containing residues Weight accountClick here if you want to know how a precious metals weight account works Secure storageMore information about secure storage of precious metals in our vault Safe-Deposit Box rentalHere you find information about renting a Safe-Deposit box All categories Open an account Buy and sell precious metals Pickup and delivery Recycling of precious metals Weight account Secure storage Safe-Deposit Box rental Pickup and delivery How is my order shipped?Your order will be shipped by means of a transport service from Mikropakket / UPS / TNT. Is my delivery insured?Yes, during your transport your order is insured by Tov Hazel. Do you also deliver abroad?Tov Hazel will request a quote from one of the transport companies and ask for an assessment whether it is justified to take care of the transport to the destination. Can I pick up my order?Depending on availability, you will receive notification after receiving your order that it has been received and that you can make an appointment for collection. Can I store my order at your location?Yes, that is possible, for this we have Tov Hazel Opslag N.V. for the higher values and Safedeposit Nederland B.V. for safe-deposit boxes insured up to € 50,000.